The internally recognized Anderson & Anderson Anger Management Curriculum and client workbook, “Gaining Control of Ourselves” is now available in Chinese. Rebecca Chuen, Certified Anger Management Facilitator and her staff at the Asian Youth Center of Rosemead, CA. spent considerable time adapting and translating this publication into culuturally appropriate Chinese.For additional information, please contact Sandy Harris at 310-207-3591.George Anderson

Persons who are adept at self-control, assertive communication, empathy and stressmanagement are walking advisetisements for anger management. If you think for one moment of the people who you perfer to be with, generally, you will select persons who make you feel, wanted, cared for and listened to.Essentially,we tend to prefer to be in the presence of people who are Emotionally Intelligent.Emotional inteligence is the capacity to sence the needs and feeiing of others by shere oberservation and to use this information in a manner to produce a win win situation for you and the other person. These are skills that motvated persons can learn and master at any point in his or her life.In contrast to IQ, EQ has no limits and is never static. Currently, anger mangement is the most direct way to acquire skills in emotional intelligence.George Anderson

Hospitals and Health Care Agencies are moving aggresively to address the issue of “disruptive physician” behavior. In addition to Executive Coaching/Anger Management for mandated physician clients, proactive prevention is rapidly becoming one of the most popular interventions currently being requested for this population.Organizational Anger Management can be customized to meet the needs of the requesting agency. Interventions can be provided in small groups or conference type format. This training can be designed for between one and eight hours. In addition to power point presentations, ancilary DVD”s, client workbooks as well as Post Tests can be included to document the usefulness of this training.This new proactive intervention is similar to the type of training designed for “sexual harrassment” in it’s focus on prevention. It is supported by Physician Well-Being Committees, Corporate Attorneys, Hospital Executives and Risk Management Officers.For more information, contact Anderson & Anderson at 310-2073591.George Anderson, MSW, BCD, CAMF

Healthcare organizations nationwide, through their Physician Well-Being Committees and Credentialing Committees, are searching for appropriate resources to refer physicians who are exhibiting “disruptive behavior” at work. Unfortunately, the needed missing link is a directory or list of approved programs designed exclusively to address this issue.Doctors are a highly trusted and valued group of professionals in all cultures. They enjoy social respect, but also have significant social responsibilities. Doctors who fail to maintain professional standards and conduct cause social concern, because they may do harm to patients, if their performance is poor.The loss of a doctor has effects on service provision, and may be expensive to health care providers. Doctors may fail to perform well for a number of reasons. Stress related problems, depression and substance abuse are known to be more common among doctors than other similar professional groups.One particular manifestation of poor performance has been described as “disruptive” behavior or unprofessional conduct. These are situations where physicians are unhelpful, rude, or even abusive. Intimidating and disruptive behaviors can foster medical errors, contribute to poor patient satisfaction, increase the cost of care, and cause qualified clinicians, administrators and managers to seek new positions in more professional environments. Safety and quality of patient care is dependent on teamwork and communication. To assure quality and to promote a culture of safety, health care organizations must address the problem of behaviors that threaten the performance of the health care team.Below is a list of established organizations that provide assessment, intervention and monitoring of “disruptive physicians”:Program for Distressed Physicians (Vanderbilt University)The Center for Professional Health offers a three-day continuing medical education course (CME) to address the specific needs of physicians whose workplace behavior has become problematic. This course combines didactic presentations, role-play with focused feedback, group feedback from peers and colleagues, plus review of workplace/family complaints. Participants will receive training in alternative behaviors and explore cognitive distortions that relate to their problems. The course will focus on the problems identified by specific complaints. The solutions are reinforced by role-play, feedback, testing and group accountability. An appropriate referral to this course would follow an assessment and evaluation to rule out medical and psychiatric problems. Contact William Swiggart for details.The three-day Continuing Medical Education course follows an assessment. The course fee is $4000, which includes three follow-up group sessions with course participants facilitated by course faculty. Vanderbilt University School of Medicine is accredited by the Accreditation Council for CME to sponsor continuing medical education for physicians.For more details and explanations of course material and assessments contact:
William Swiggart, M.S., L.P.C, Training Director, The Center for Professional Health
1107 Oxford House Nashville, TN 37232 - 4300
Tel:615-936-0678 E-mail:CPH@Vanderbilt.edu william.swiggart@vanderbilt.edu WebAnger Management for Healthcare Professionals Program (UCSD)This course is designed to help those physicians and healthcare providers who have contributed to a disruptive working environment by way of inappropriate expression of anger.
Conflict, stress and disruption in the hospital and clinic setting create low morale, heightened rates of staff turnover, and patient safety concerns. The Anger Management for Healthcare Professionals program is a small, (6-8 participants), intensive and highly interactive three-day course taught by UCSD faculty from the Department of Psychiatry. Participant coursework in the form of self-reported inventories of mood and interpersonal conflict as well as reading is required.The objectives and goals of this course include: Aiding participants to identify triggers in the workplace leading to disruptive behavior. Didactic instruction providing constructive tools and strategies to aid in diffusing and managing anger and conflict in an appropriate and professional manner including: Increasing Emotional Intelligence Empathy Training Transforming conflict into cooperation, practicing both behavioral and cognitive strategies, including coping mechanisms,   leading to healthier communication and interactions in the healthcare environment. Developing a personalized plan of action (Commitment to Change) PACE provides a dynamic training program that offers professionals an opportunity to obtain educational information and personalized assessment in a highly sensitive, supportive and confidential environment away from the workplace.
Participants who successfully complete the course receive 30.5 CME Category one credits.UCSD PACE Program
1899 McKee Street,
Ste 126

San Diego, CA 92110

Email: ucpace@ucsd.eduAnderson & Anderson Executive Coaching/Anger Management for Disruptive Physicians:In response to the need for a one on one individual and sensitive intervention coaching model for physicians, Anderson & Anderson is now offering a twelve-hour coaching program with 6 months of aftercare for “disruptive physicians”. This course is available at our Brentwood, California office or on-site seven days a week anywhere in the United States. The Anderson & Anderson Executive Coaching/Anger Management Program™ is the largest provider of executive coaching/anger management in the nation. No other anger management provider is authorized to use this model. Components of the course include: Comprehensive Emotional Intelligence Assessments are given at intake, focusing on the participant’s level of functioning in managing stress, anger, communication and emotional intelligence.We do not provide psychological testing, nor is our intervention considered counseling or psychotherapy. Therefore, there are no stigmas attached. ”The Practice of Control”, the new Anderson & Anderson Physician client workbook,  includes didactic information and exercises focusing on enhancing emotional  intelligence, improving assertive communication, as well as behavioral strategies  for recognizing and managing anger and stress. Complimentary “Gaining Control of Ourselves” DVD. “Styles of Communication” and “A Day without Stress” are two powerful DVDs that are also complimentary.Post-test at completion of the six months aftercare is designed to determine the level of change during the course. I-monthly follow-up sessions are provided for a six-month period. Our services are provided with the utmost in confidentiality for all participants.Anderson & Anderson is the Preferred Provider for Kaiser Permanente Health Maintenance Organization of Southern California.Anderson & Anderson® Executive Coaching/Anger Management Program

12301 Wilshire Blvd. Suite 418
Los Angeles, CA. 90025
Phone: 310-207-3591 www.andersonservices.comgeorgeanderson@aol.com
  

Nancy and I would like to share our success with all of our providers. We are aware of the fact that many of our Certified Anderson & Anderson Anger Management Facilitators are not receiving their share of the remarkable growth in anger management client referrals. Therefore, we would like to offer you a number of free marketing opportunities to increase both court and volunteer referrals.

Please move quickly to implement the following offers from Anderson & Anderson:

1.    It is absolutely necessary for each provider to have a simple, active website.

2.    Providers who have completed the 40- hour Facilitator Certification training and have purchased the required books and training material will be permitted to use the Anderson & Anderson Logo on their websites.

3.    Any provider who purchases $500 or more in the next month will receive one of our Anger Management Polo Shirts. This is a fun marketing gimmick.

4.    Providers who are listed on our Website will be given a one month free rotating advertisement on the Home Page of the Anderson & Anderson major website at www.andersonservices.com.

5.    All providers are encouraged to join the Anderson & Anderson Affiliate Marketing Program that will give your site more credibility and you a chance to earn 30% for any of our products or services sold from your site.

6.    Providers will also be permitted to place a free listing on The Anger Management Resource Directory at www.anger-management-resources.org.

Please feel free to contact us at 310-207-3591 if your questions regarding this announcement.

George Anderson

One of the fundamental choices available to coaching clients is one-on-one coaching versus a small group course. There are many differences between these types of coaching and in the type of experiences you will have with each. However, both types of coaching have a lot to offer; the choice should be made on where you will get the maximum benefit and offers best learning experience.

What Individual Coaching for Physicians and High Profile Clients Offer

Individual coaching is based around a strong relationship between the coach and the individual, and demands a strong interaction between both parties. It includes a great deal of “face time,” often in both the office and via phone contacts. The complete experience is very much a free flow of information to and skill enhancement exercises for the individual and should be designed to be highly focused on the participants needs. Confidentiality is considered to be more secure.

At times the individual coaching experience can seem a little overwhelming because the attention of the coach is fixed firmly on the client but this is what’s needed for the end result to fully develop your skills sets in self-aware, self-control, social awareness and relationship management. These are the core topics of coaching for disruptive behavior.

Executive Group Coaching and Its Benefits

Conversely the use of group coaching offers a very different experience. Joining a group allows each individual to experience a shared experience. And while the techniques and tools used by most coaches will be very similar, individuals not only are aware of how the coaching affects them; they also get to see how it’s affecting other group members. Role playing and peer-supported learning has a number of benefits; it provides a less pressured environment and the group often becomes an extended support network to reinforce the lessons and tools first introduced by the coach. Confidentiality is perceived to be less secure especially among well known surgeons and Medical School Professors.

In Conclusion, Well-Being Committees and Administrators who mandate or refer Physicians, Attorneys and High Profile clients to mandated coaching should be aware of the concerned of those who are candidates for coaching. Individual vs. small group coaching should be carefully explored with the participants before the referral is made.

Dear Colleagues, Here is a quick summary of new developments, and general information regarding what is happening at Anderson & Anderson: 1).We have listed both continuing education classes and our New Executive Coach Certification on our website at www.andersonservices.com.2).Please take advantage of this opportunity to complete your continuing education now rather than being pressed for time and money in December.3).Join our free Anger Management Resource Directory and begin marketing your program on the Internet at www.anger-management-resources.org.4).Join the American Association of Anger Management Providers at www.aaamp.org. Membership gives you a whole page to market you practice.5).Visit Linkedin, the giant Social Media Business website and join one or all of the Anderson & Anderson Anger Management Groups.6).Visit www.topix.net and join the Anger Management forum and begin writing and responding to post.        ***Everyone who purchases $500 or more in services or products including continuing education or CDs will receive a free Anger Management Polo Shirt with the Logo from the movie, “Anger Management.” This is fun way to market our work. ***  Please feel free to contact us if we can in any way help you is marketing your website. Thanks.  George Anderson
www.andersonservices.com
Anderson & Anderson
310-207-3591 

Anger Management models that are based on Emotional Intelligence are expanding to a wider range of new client populations.

Below is a partial list of client groups for which Coaching/Anger Management are being effectively used:
1).Coaching for “disruptive physicians.”
2).Civility Coaching for Attorneys.
3).Anger Management Coaching for Law Enforcement personnel.
4).Emotional Intelligence/Anger Management for Couples.
5).Emotional Intelligence/Anger Management for parents.
6).Organizational Anger Management.

It appears that Emotional Intelligence has a wide range of uses and carries far less stigma than counseling,psychotherapy or psychiatric treatment. In addition, these intervention programs all provide Pre and Post Tests, designed to determine the outcome for each participant.

George Anderson, MSW, BCD, CAMF

After the incredible Laker win over the Boston Celtics, Ron Artest thanked his anger management therapist for his success in controlling his behavior on and offer the court during his brief stint with the Los Angeles Lakers.

This is the same Ron Artest whose professional career was almost ended by his inability to demonstrate self-control. In addition to aggression and violence on the court, Ron was arrested at least twice for person-directed violence against his wife.

The good news is that Ron finally accepted the need for professional help and actively participated in developing skill enhancement skills in recognizing and managing anger, recognizing and managing stress,improving assertive communication and increasing empathy and emotional intelligence.

If anger management needed a poster boy it is Ron Artest. Hopefully, he will serve as a role model for other sports figures like Baseball Great Milton Bradley who is still lacking in Emotional Self-Aware and Self-Control.

 George Anderson, LCSW, BCD

Anderson & Anderson, Executive Coaching/Anger Management

www.andersonservices.com

We at Anderson & Anderson are updating our Certified Anger Management provider list for each county, state and country. Therefore, we need your help. If you are a For-Profit practice or organization, you will need to review your listing on our website and send an update/correction if the information is inaccurate.

Keep in mind that our website is by far the most visited anger management website in the world. www.andersonservices.com receives on average, 500.000 hits per month. Therefore, for marketing purposes, it is essential that your practice is listed on our site.

You will need to contact our office at 310-207-3591 to arrange for the method of payment for being listed as a provider on our website.

Any provider can be listed on The Anger Management Resource Directory for free. Simply go to this site at www.anger-management-resources.org and follow the instructions. You will need to provide a link back to www.andersonservices.com. This site has 150,000 hits per month.

All providers are encouraged to become members of The America Association of Anger Management Providers at www.aaamp.org.  Being a member of the Association increases your nationwide recognition as a professional anger management provider.

Finally, in order to be listed on our site, keep in mind that you must have completed the 40-hour Facilitator Certification and must use the Pre and Post Tests available through Anderson & Anderson.

You should also list on your website that the Anderson & Anderson Anger Management curriculum is Evidenced Based. This is yet another way of confirming the credibility of our model.

Sandy Harris, CAMF

Managing Director

Anderson & Anderson Anger Management Services