Assertiveness is a way of thinking and behaving that allows a person to stand up for his or her rights while respecting the rights of others. Nonassertive people may be passive or aggressive. Passive individuals are not committed to their own rights and are more likely to allow others to infringe on their rights than […]

Empathy is the ability to communicate and lead by understanding others’ thoughts, perspectives, and feelings.
Benefits of being of being able to empathize with others include higher self-esteem, more self-confidence, stronger personal relationships, and improved working conditions.
We usually empathize most easily with people we know and care about.
Empathy is built through and understanding of ones self, […]

JCAHO standards for physicians make a clear distinction between “disruptive physicians”, psychiatrically impaired physicians, substance abusers and/or sexual abusers. Unfortunately, some resources for “disruptive physicians” demand that all participants undergo a formal psychiatric examination whixh includes projective tests.
While assessments for all of the above issues may be necessary, the mental health assessment should be limited […]

Dr. Richard Ions, M.D.
It is difficult, if not impossible, to read a newspaper or watch the evening news without recognizing the degree to which violence permeates our world. Violence in the medical workplace does occur on a regular and continuing basis, and we often overlook its more subtle manifestations and its effects upon those around […]

Anderson & Anderson, Inc., the Trusted Name in Anger Management, has published the updated Los Angeles County Anger Management Court Referral List for July 2008. This list has been sent to the Los Angeles County Superior Court, and all of its branches. This court list will remain in effect until December 2008.
The providers on this […]

As the major provider of anger management and executive coaching for physicians in the nation, Anderson & Anderson and its network of providers are aware of the trends in requests for anger management and coaching services throughout the U.S. In response to the new JCAHO guidelines for “disruptive physicians”, some doctors and their attorneys are […]

Anderson and Anderson Executive Coaching/Anger Management for Physicians and related health care professionals and workers offers the following series on improving communication skills as a response to The Joint Commission Alert below. Adapted and posted by Anderson faculty member, Tom Wentz, Ph.D., C.A.M.F.
Excerpts from, The Practice of Control:  Executive Coaching/Anger Management for Physicians by George […]

George Anderson’s presentation at the 90th Anniversity of The Smith College School for Social Work was the highlight of the three day conference. Anderson spoke contemparaneously about the Anderson & Anderson anger management curriculum. He explained the importance of defining anger management as a positive psychology class which teaches enhancement skills in recognizing anger, stress, […]

Rude language, hostile behavior threaten safety, quality.
Media Contact:    
Ken Powers
Media Relations Manager
630-792-5175
kpowers@jointcommission.org
(OAKBROOK TERRACE, Ill. – July 9, 2008) Health care is a high-stakes, pressure-packed environment that can test the limits of civility in the workplace. A new alert issued today by The Joint Commission warns that rude language and hostile behavior among health care professionals goes […]

Issue 40, July 9, 2008
Behaviors that undermine a culture of safety
Intimidating and disruptive behaviors can foster medical errors,(1,2,3) contribute to poor patient satisfaction and to preventable adverse outcomes,(1,4,5) increase the cost of care,(4,5) and cause qualified clinicians, administrators and managers to seek new positions in more professional environments. (1,6) Safety and quality of patient care […]